CalmavitaConditions
A return within the 30-day return policy is only possible if the physical breathing items are in unused original condition. All hygiene seals on breathing trainers, mouthpieces, and breathing masks must be completely intact. Accompanying documentation and original packaging must be included in full.
Return process
- Send your return notification along with your order number to [email protected]
- Receive your return merchandise authorization (RMA) and the verified return address for Austria
- Pack the items securely for transport in the undamaged original packaging with intact hygiene seals
- Following successful inspection at the inspection center, the refund will be issued within 3 to 10 business days using the bank details provided during the order
Who pays return shipping
If the product is defective or the wrong version was sent, we cover the costs via a prepaid parcel label or collection. If the tool simply does not meet your needs, you cover the return shipping; we do not charge any additional fees.
Refund timing and method
The payout is issued within 3 business days after inspecting the goods. For cash-on-delivery purchases, we transfer the amount to your bank account; for direct bank transfers, the credit goes to the original sending account. In our experience, the amount arrives within 1 to 5 business days.
Case scenarios
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | The correct item is dispatched, and we arrange collection of the incorrect item. | None |
| Parcel lost | Free replacement delivery or full refund following an investigation. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the purchase amount paid. | Return shipping only |
Exchanges
If you would like to receive a different variant, size, or model, return the previous product according to the return guidelines and place a new order. We will refund the purchase price promptly upon receipt of the goods. If the error was on our side, we will gladly cover the postage for the replacement order.
Cancelling an order
Until handed over for delivery, the purchase can be cancelled free of charge. Simply let us know by [email protected], stating your reference number. If the parcel is already on its way, the standard return procedure applies.
Questions about this policy
Email [email protected] or call us at +43 992 346 991 during business hours (Mon-Thu 09:15 - 17:00, Fri 09:15 - 15:15, Sat 09:45 - 14:00). We reliably respond within one business day.
- Merchant
- Calmavita Handels GmbH
- Registered address
- Kärntner Straße 140, 8053 Graz, Österreich
- [email protected]
- Phone
- +43 992 346 991
- Working hours
- Mon-Thu 09:15 - 17:00, Fri 09:15 - 15:15, Sat 09:45 - 14:00
- Registration
- FN: 164647