Who is responsible

Calmavita Handels GmbH, Kärntner Straße 140, 8053 Graz, Österreich. For all questions regarding data protection, you can reach us at: [email protected].

Legal framework

The processing of your data is carried out according to the principles of the General Data Protection Regulation (GDPR) and other legal regulations in Austria. Should individual provisions conflict with statutory law, the statutory regulation takes precedence.

What we collect

To properly process shipping, we record your name, address, email, telephone number, and the ordered items. We do not process payment card details on this website. When you simply visit the site, our servers register purely technical parameters such as internet protocol address, browser version, and pages visited via the auxiliary files described below.

• Contact details and delivery information including full name, delivery address, phone number, and email address
• Transaction and order details including ordered breathing training items, course access bookings, and selected payment method
• Technical telemetry and device data including anonymized IP address, browser type, operating system, and access times
• Communication content from inquiries sent to our customer service via email or contact form

Why we use it

• For the proper processing and shipping of your order, as well as handling returns.
• For correspondence regarding your inquiries and updates on delivery progress.
• For the stable operation of our website and non-intrusive traffic analysis.
• For occasional information on updates, provided you have explicitly consented; unsubscribing is easily done in any message.

Cookies and browser data

Our website stores small data files locally in your web browser. Essential files reliably maintain the shopping cart and checkout process; they cannot be disabled. Statistical files show us how the site is used without personal reference. Files for advertising purposes are activated only with your consent via the notice. You can withdraw this consent at any time there or in your browser settings; details are governed by our separate policy.

Sharing of personal data

Logistics partners receive the address for delivery. Participating financial institutions receive only the information necessary for processing transactions. Server operators and analytics providers act strictly on our instructions based on contractual agreements. We do not sell or trade your address data.

The provisions of the California CCPA do not apply to our services in Austria. Calmavita processes personal data strictly in accordance with European data protection laws and will never sell or rent customer personal data to third parties.

Retention period

We retain order-related data in accordance with applicable tax and commercial law regulations and delete it once expired. Created customer data remains stored until account deletion. Statistical data is purged after 14 months.

Your rights

Under the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG), you have full rights to access, rectification, erasure, restriction of processing, data portability, and the right to object to data processing. In addition, you have the right to lodge a complaint with the Austrian Data Protection Authority.

Security

Our online shop does not collect, process, or store credit card, debit card, or online payment gateway data at any time. Payments are handled exclusively free of charge via cash on delivery to the courier or via direct bank transfer through your own banking institution.

Questions about this policy

Email [email protected] or call us at +43 992 346 991 during business hours (Mon-Thu 09:15 - 17:00, Fri 09:15 - 15:15, Sat 09:45 - 14:00). We reliably respond within one business day.

Merchant

Calmavita Handels GmbH

Registered address

Kärntner Straße 140, 8053 Graz, Österreich

Email

[email protected]

Phone

+43 992 346 991

Working hours

Mon-Thu 09:15 - 17:00, Fri 09:15 - 15:15, Sat 09:45 - 14:00

Registration

FN: 164647